Travel Rule Enforcement (PTC): Updating Beneficiary Details in the Dashboard

Last updated: July 17, 2026

This guide is for Paxos Trust Company (PTC) customers who manage crypto withdrawal addresses in the Paxos Dashboard. It explains how to add and update the beneficiary details that the Travel Rule now requires. If you integrate with Paxos through the API, see the API guide for your account type instead.

This applies to accounts onboarded to the Paxos Trust Company (PTC) entity. If your account is with Paxos Global PTE (Singapore), see the PTE Travel Rule FAQ.

What is changing

Starting November 30, 2026, before you can send a crypto withdrawal of $3,000 USD-equivalent or more to an external address, that address must have beneficiary details saved on it (in the API these are called Travel Rule information; they are the same thing). You add these details once per address, and they apply to every later withdrawal to that address. Each address you add has its own beneficiary details. An address that is missing beneficiary details will be blocked for above-threshold withdrawals until you add them.

These details tell us who is receiving the funds, which Paxos is required to record under the U.S. Travel Rule as a regulated financial institution.

Already have saved withdrawal addresses? Update them with beneficiary details before November 30, 2026 so your above-threshold withdrawals are not blocked. See "How to update beneficiary details on an existing address" below.

How to add beneficiary details to a new withdrawal address

  1. In the Dashboard, go to Crypto Addresses, then Addresses.
  2. Click + Address to add a new address.
  3. Enter a name for the address and select the blockchain network.
  4. Paste the external wallet address into the Network Address field (this is the destination address you are withdrawing to). Double-check it before saving. Assets sent to a wrong address may not be recoverable.
  5. Enter the Beneficiary Details for the person or business that owns the receiving wallet:
    • What type of beneficiary will receive the assets? Select Individual or Institution, then enter the beneficiary's name.
    • Address Type:
      • Private / Non-Custodial, a wallet controlled directly by the owner (for example, via MetaMask, Ledger etc).
      • Exchange Hosted / Custodial, a wallet held at an exchange or platform (for example, Robinhood, OKX etc). Select the Hosting provider from the dropdown. If your provider is not listed, select Other and enter the Provider name and Provider website.
  6. Click Save.

How to update beneficiary details on an existing address

If you already have saved addresses that do not include beneficiary details, add the details before enforcement so your withdrawals are not blocked.

To see which addresses still need beneficiary details, check the Beneficiary column in the Saved Network Addresses list (addresses without details show no beneficiary), or use the Export button to download the full list and review it. You can update each address in the Dashboard using the steps below, or use PUT /v2/transfer/crypto-destination-address to update many at once.

  1. Go to Crypto Addresses, then Addresses.
  2. Find the address, open the Actions menu, and choose Edit.
  3. Update the name or beneficiary details. The network address itself cannot be changed. To change the address, delete it and add it again.
  4. Click Save.

Note: adding, editing, and deleting saved addresses is available to users with the Treasurer role. For step-by-step help with the Addresses tab, see the Withdrawal Addresses guide.

If you hold crypto for your own end users

The Dashboard manages only your own account's addresses. If you are a 3P customer (you onboard your own customers onto Paxos and move crypto out to their wallets), you cannot add or edit beneficiary details for an end user's identity in the Dashboard. Those must be provided through the API. Your own (parent) account addresses can still be managed here.

What is not affected

  • Withdrawals under $3,000 USD-equivalent.
  • First-party transfers between Paxos sub-accounts you own.
  • Fiat (cash) payments and internal Paxos-to-Paxos transfers.

Getting help

If you have questions or need help updating your addresses before November 30, 2026, contact your account manager or email support@paxos.com.