Travel Rule Enforcement (PTC): Updating Beneficiary Details in the Dashboard

Last updated: August 20, 2026

This guide is for Paxos Trust Company (PTC) customers who manage crypto withdrawal addresses in the Paxos Dashboard. It explains how to add and update the beneficiary details that the Travel Rule now requires. If you integrate with Paxos through the API, see the API guide for your account type instead.

Note that this guide applies only to accounts onboarded to the Paxos Trust Company (PTC) entity. If your account is with Paxos Global PTE (Singapore), see the PTE Travel Rule FAQ. If you are not sure which applies to your account, contact your account manager or raise a support request.

What is changing

Starting November 30, 2026, before you can send a crypto withdrawal of $3,000 USD-equivalent or more to an external address, that address must have beneficiary details saved on it (in the API these are called Travel Rule information; they are the same thing). You add these details once per address, and they apply to every later withdrawal to that address. Each address you add has its own beneficiary details. An address that is missing beneficiary details will be blocked for above-threshold withdrawals until you add them.

These details tell us who is receiving the funds, which Paxos is required to record under the U.S. Travel Rule as a regulated financial institution.

Already have saved withdrawal addresses? Update them with beneficiary details before November 30, 2026 so your above-threshold withdrawals are not blocked. See "How to update beneficiary details on an existing address" below.

How to add beneficiary details to a new withdrawal address

  1. In the Dashboard, go to Crypto Addresses, then Withdrawal Addresses.

  2. Click + Address to add a new address.

  3. Enter a name for the address and select the blockchain network.

  4. Paste the external wallet address into the Network Address field (this is the destination address you are withdrawing to). Double-check it before saving. Assets sent to a wrong address may not be recoverable.

  5. Enter the Beneficiary Details for the person or business that owns the receiving wallet:

    • What type of beneficiary will receive the assets? Select Individual or Institution, then enter the beneficiary's name.

    • Physical Address: Select the beneficiary's Country (mandatory). Address line 1, address line 2, city, state / province, and postal / ZIP code are optional but recommended.

    • Address Type:

      • Private / Non-Custodial, a wallet controlled directly by the owner (for example, via MetaMask, Ledger etc).

      • Exchange Hosted / Custodial, a wallet held at an exchange or platform (for example, Robinhood, OKX etc). Select the Hosting provider from the dropdown. If your provider is not listed, select Other and enter the Provider name and Provider website.

  6. Click Save.

How to update beneficiary details on an existing address

If you already have saved addresses that do not include beneficiary details, add the details before enforcement so your withdrawals are not blocked.

Find the addresses that need updating

In the Dashboard, navigate to Crypto Addresses → Withdrawal Addresses. Check every saved address for a beneficiary Country. If it is blank, the address needs updating.

  • Check one at a time: Locate the Actions menu on the right and choose View or Edit.

  • Check all at once: Use Export to download a CSV and review the country for each. Export is for reviewing only - you cannot update addresses by re-uploading the CSV.

Do not rely on the Status column. An address can show a beneficiary and still be missing Country, and it will still show as approved — approved reflects today's requirements, not the ones starting November 30, 2026.

Update the addresses:

In the Dashboard, addresses are updated one at a time. Navigate to the same Crypto Addresses → Withdrawal Addresses:

  1. Find the address, open the Actions menu, and choose Edit.

  2. Update the name or beneficiary details. The network address itself cannot be changed - to change it, delete the address and add it again.

  3. Click Save.

To update a large number of addresses, use PUT /v2/transfer/crypto-destination-address instead.

Note: adding, editing, and deleting saved addresses is available to users with the Treasurer role. For step-by-step help with the Addresses tab, see the Withdrawal Addresses guide.

If you hold crypto for your own end users / institutional users

The Dashboard manages only your own account's addresses. If you are a 3P customer (you onboard your own customers onto Paxos and move crypto out to their wallets), you cannot add or edit beneficiary details for an end user's / institutional's identity in the Dashboard. Those must be provided through the API. Your own (parent) account addresses can still be managed here.

What is not affected

  • Withdrawals under $3,000 USD-equivalent.

  • First-party transfers between Paxos sub-accounts you own.

  • Fiat (cash) payments and internal Paxos-to-Paxos transfers.

  • Internal Paxos-to-Paxos transfers

  • Regulated Customers using their own licensing

Getting help

If you have questions or need help updating your addresses before November 30, 2026, contact your account manager or raise a support request.