Unsupported Token Deposits

Last updated: November 9, 2026

Paxos only supports deposits for assets and networks that are currently available on the Paxos platform. For the current list of supported assets, networks, and token standards, see Assets and Blockchains.

Do not send an asset, token, or token standard to Paxos unless it is supported for deposits on the specific network you are using. Availability can vary by asset, network, product, account type, jurisdiction, and platform partner.

If your Paxos account or crypto wallet is provided through a third-party platform or partner, please contact that third party’s support team for account-specific deposit instructions and assistance. Paxos may not be able to directly support end users of third-party platforms.

Before making a crypto deposit

  • Confirm that the asset is supported by Paxos.

  • Confirm that the network you select is supported for that asset.

  • Use only the deposit address generated in your Paxos account for the selected asset and network.

  • If a memo, destination tag, or other identifier is required, include it exactly as shown in Paxos.

  • Confirm that the sending wallet, exchange, or platform supports the same asset and network.

Unsupported deposits

Unsupported token deposits will not be credited to your account and are considered lost. Paxos is generally unable to facilitate the retrieval, return, or recovery of unsupported deposits.

Examples of unsupported deposits may include:

  • Sending a token that Paxos does not support.

  • Sending a supported token over an unsupported network.

  • Sending wrapped, pegged, bridged, or non-native versions of a token when Paxos only supports the native version.

  • Sending a token to an address intended for a different asset or network.

  • Omitting a required memo, destination tag, or identifier.

If you already sent an unsupported deposit

If you believe you sent an unsupported deposit to Paxos, contact Paxos Support and provide the asset, network, transaction hash, destination address, and any memo or destination tag used. Paxos will review the information provided, but review does not guarantee that funds can be credited, retrieved, or returned.

Please ensure that only supported tokens are deposited into your Paxos account.