# Paxos Knowledge Base ## Questions about our products or APIs ### Troubleshooting - [Troubleshooting FIX mTLS Connectivity](https://support.paxos.com/articles/4911111684-troubleshooting-fix-mtls-connectivity) ### Available Functionalities - [What is Wallet UI and what is Paxos Dashboard?](https://support.paxos.com/articles/5027348436-what-is-wallet-ui-and-what-is-paxos-dashboard) - [Platform Functionalities](https://support.paxos.com/articles/6392057658-platform-functionalities) ### Reconciliation Reporting - [Troubleshooting Paxos SFTP connection](https://support.paxos.com/articles/3725231828-troubleshooting-paxos-sftp-connection) ## Wallet UI Support - [Wallet UI Deprecation: Frequently Asked Questions](https://support.paxos.com/articles/2863700786-wallet-ui-deprecation-frequently-asked-questions) - [Retail Customers - Migrating to Dashboard](https://support.paxos.com/articles/2118219835-retail-customers-migrating-to-dashboard) ## Funding and Trading ### Deposits - [Where is my USD Deposit?](https://support.paxos.com/articles/5109018772-where-is-my-usd-deposit) - [Unsupported Token Deposits](https://support.paxos.com/articles/6978355801-unsupported-token-deposits) ### Withdrawals - [Pending Cryptocurrency Transactions](https://support.paxos.com/articles/1242326793-pending-cryptocurrency-transactions) - [Auto-Transfers and How To Enable/Disable Auto-Transfers](https://support.paxos.com/articles/3174535610-auto-transfers-and-how-to-enable-disable-auto-transfers) - [Understanding Crypto Withdrawal Fees](https://support.paxos.com/articles/8390827756-understanding-crypto-withdrawal-fees) - [Managing Bank Accounts](https://support.paxos.com/articles/7744192229-managing-bank-accounts) - [Retrieving Intermediary Bank Information](https://support.paxos.com/articles/3359311806-retrieving-intermediary-bank-information) - [Unsupported Token Withdrawals](https://support.paxos.com/articles/2821751002-unsupported-token-withdrawals) - [Delayed Wire Withdrawals](https://support.paxos.com/articles/2831579218-delayed-wire-withdrawals) - [Managing Saved Wallet Addresses](https://support.paxos.com/articles/8801955134-managing-saved-wallet-addresses) ### General - [FIat USD Deposit & Withdrawal Fees](https://support.paxos.com/articles/8242491055-fiat-usd-deposit-withdrawal-fees) - [Daily Deposits & Withdrawal Schedule](https://support.paxos.com/articles/2330993057-daily-deposits-withdrawal-schedule) - [Daily Deposit & Withdrawal Limits](https://support.paxos.com/articles/3018192897-daily-deposit-withdrawal-limits) ### PAX Gold (PAXG) - [PAX Gold Fees](https://support.paxos.com/articles/2899561282-pax-gold-fees) - [Insurance of Gold Assets and Published Attestation Reports](https://support.paxos.com/articles/5991013388-insurance-of-gold-assets-and-published-attestation-reports) - [PAXG Allocation and Physical Gold Bar Details Representing My PAXG Tokens](https://support.paxos.com/articles/7204091747-paxg-allocation-and-physical-gold-bar-details-representing-my-paxg-tokens) - [PAX Gold Minimum Investment Amounts](https://support.paxos.com/articles/8564225276-pax-gold-minimum-investment-amounts) - [PAX Gold Price Determination](https://support.paxos.com/articles/7818174259-pax-gold-price-determination) - [PAXG a 5-Second Quote Guaranteed](https://support.paxos.com/articles/1946332926-paxg-a-5-second-quote-guaranteed) ## Announcements ### Paxos Withdrawal from Canada - [Paxos Withdrawal from Canada](https://support.paxos.com/articles/3570242566-paxos-withdrawal-from-canada) ### General Announcements - [About the Cancun-Deneb Ethereum Upgrade](https://support.paxos.com/articles/7360459732-about-the-cancun-deneb-ethereum-upgrade) - [Update on Service for US End Users of Paxos Crypto Brokerage](https://support.paxos.com/articles/8985361921-update-on-service-for-us-end-users-of-paxos-crypto-brokerage) - [Paxos Promotions and Product Launches](https://support.paxos.com/articles/6296856204-paxos-promotions-and-product-launches) - [Is the Paxos website experiencing problems?](https://support.paxos.com/articles/6648878665-is-the-paxos-website-experiencing-problems) - [Bitcoin Cash (BCH) Network Upgrade](https://support.paxos.com/articles/9422446354-bitcoin-cash-bch-network-upgrade) - [About the Ethereum Shanghai Fork](https://support.paxos.com/articles/2406996107-about-the-ethereum-shanghai-fork) ### itBit Retail Users - [Withdrawals Support - Account Closure Notification (Retiring itBit Retail Users)](https://support.paxos.com/articles/6940426773-withdrawals-support-account-closure-notification-retiring-itbit-retail-users) ### BUSD Redemptions - [BUSD Redemptions & Wire Withdrawals](https://support.paxos.com/articles/5195411779-busd-redemptions-wire-withdrawals) - [BUSD Announcement](https://support.paxos.com/articles/1610397382-busd-announcement) - [What happens to the BUSD that I currently own?](https://support.paxos.com/articles/2712523703-what-happens-to-the-busd-that-i-currently-own) - [How to redeem BUSD on Paxos](https://support.paxos.com/articles/9193704447-how-to-redeem-busd-on-paxos) - [BUSD Redemptions troubleshooting](https://support.paxos.com/articles/4571432440-busd-redemptions-troubleshooting) - [Unsupported BUSD deposits (BSC Chain)](https://support.paxos.com/articles/3851341615-unsupported-busd-deposits-bsc-chain) ### Paxos Changes to Crypto Deposits and Withdrawals for PTE Customers - [Paxos Changes to Crypto Deposits and Withdrawals for PTE Customers](https://support.paxos.com/articles/8254145952-paxos-changes-to-crypto-deposits-and-withdrawals-for-pte-customers) - [Travel Rule FAQ](https://support.paxos.com/articles/1476223112-travel-rule-faq) ## Getting Started ### Open an Account - Institutional Account - [How to Send PII Documents Securely to Paxos](https://support.paxos.com/articles/1332026387-how-to-send-pii-documents-securely-to-paxos) - [Prohibited Businesses](https://support.paxos.com/articles/5713465722-prohibited-businesses) ### Fund my Account - Institutional Account - [Institutional Guide: Quick Start Guide with Trading](https://support.paxos.com/articles/8305874813-institutional-guide-quick-start-guide-with-trading) - [Institutional Customers: Quick Start Guide](https://support.paxos.com/articles/9957050526-institutional-customers-quick-start-guide) - [How to Fund your Account (CBIT Deposit)](https://support.paxos.com/articles/9823717409-how-to-fund-your-account-cbit-deposit) - [Getting Started: Quick Start Guides](https://support.paxos.com/articles/1212974692-getting-started-quick-start-guides) ### General - [Getting Started with USDG (Global Dollar)](https://support.paxos.com/articles/9941304152-getting-started-with-usdg-global-dollar) - [Joint Accounts](https://support.paxos.com/articles/7192300293-joint-accounts) - [Can I create multiple accounts?](https://support.paxos.com/articles/6574674818-can-i-create-multiple-accounts) - [Why didn't I receive a Paxos account verification email?](https://support.paxos.com/articles/6170522251-why-didn-t-i-receive-a-paxos-account-verification-email) ### APIs - [How can I get connected to your Trading & Market Data APIs?](https://support.paxos.com/articles/8444053506-how-can-i-get-connected-to-your-trading-market-data-apis) - [Does Paxos have Read Only API credentials?](https://support.paxos.com/articles/7162027849-does-paxos-have-read-only-api-credentials) ### Open an Account - Individual Account - [ID Verification](https://support.paxos.com/articles/2019656540-id-verification) - [Tips for Successful Facial Verification](https://support.paxos.com/articles/1014496897-tips-for-successful-facial-verification) ### Fund my Account - Individual Account - [Individual Customers: Quick Start Guide](https://support.paxos.com/articles/9341853525-individual-customers-quick-start-guide) - [How can I fund my account?](https://support.paxos.com/articles/6953424980-how-can-i-fund-my-account) ## Managing my Account ### Account Access - [Accessing my account](https://support.paxos.com/articles/8044899770-accessing-my-account) - [2-Step verification troubleshooting](https://support.paxos.com/articles/4963451061-2-step-verification-troubleshooting) - [How do I gain access to a deceased family member's Paxos account?](https://support.paxos.com/articles/8544936004-how-do-i-gain-access-to-a-deceased-family-member-s-paxos-account) - [How to leave an organization and accept a new invite](https://support.paxos.com/articles/4577826117-how-to-leave-an-organization-and-accept-a-new-invite) ### Account Reports and Audits - [Account Statement](https://support.paxos.com/articles/2557843402-account-statement) - [Managing Your Account Profiles](https://support.paxos.com/articles/1334529017-managing-your-account-profiles) - [Viewing Your Account Activity](https://support.paxos.com/articles/6504808487-viewing-your-account-activity) - [Tax Reporting](https://support.paxos.com/articles/3771129585-tax-reporting) - [Audit Requests](https://support.paxos.com/articles/6666178438-audit-requests) ### Update my account - [Can I change my email address?](https://support.paxos.com/articles/7110797131-can-i-change-my-email-address) - [How can I update my legal name or birthdate?](https://support.paxos.com/articles/8812819168-how-can-i-update-my-legal-name-or-birthdate) - [How do I change my country, state, or address?](https://support.paxos.com/articles/4038727331-how-do-i-change-my-country-state-or-address) - [Can I add access for Multiple Users to my Paxos account?](https://support.paxos.com/articles/3246462937-can-i-add-access-for-multiple-users-to-my-paxos-account) - [How can I update my Institution's name?](https://support.paxos.com/articles/7282170780-how-can-i-update-my-institution-s-name) - [How can I add a beneficiary?](https://support.paxos.com/articles/6512728114-how-can-i-add-a-beneficiary) - [How do I close my account?](https://support.paxos.com/articles/2094261603-how-do-i-close-my-account) ### Privacy & Security - [Compromised Accounts](https://support.paxos.com/articles/6199079909-compromised-accounts) - [Common Cryptocurrency Scams](https://support.paxos.com/articles/2713808325-common-cryptocurrency-scams) - [Report a Suspicious Looking Email to our Support Team](https://support.paxos.com/articles/4008289668-report-a-suspicious-looking-email-to-our-support-team) - [Privacy and Security of my information](https://support.paxos.com/articles/7703455006-privacy-and-security-of-my-information) - [Account Protection - Multi-Factor Authentication](https://support.paxos.com/articles/7610397817-account-protection-multi-factor-authentication) - [Tips for Account Security](https://support.paxos.com/articles/9068754661-tips-for-account-security) - [What is phishing?](https://support.paxos.com/articles/1498426907-what-is-phishing) ## About Paxos ### About Paxos - [What is Paxos?](https://support.paxos.com/articles/4046860797-what-is-paxos) - [Monetary Authority of Singapore License](https://support.paxos.com/articles/5396633951-monetary-authority-of-singapore-license) - [Regulated Insurance of Customer Assets](https://support.paxos.com/articles/7099898026-regulated-insurance-of-customer-assets) - [What is Travel Rule Universal Solution Technology (“TRUST”)?](https://support.paxos.com/articles/5864581579-what-is-travel-rule-universal-solution-technology-trust) - [What countries, territories, and states are you available in?](https://support.paxos.com/articles/4676939356-what-countries-territories-and-states-are-you-available-in) - [Prohibited Locations](https://support.paxos.com/articles/8914207545-prohibited-locations) - [PayPal USD (PYUSD)](https://support.paxos.com/articles/4933327727-paypal-usd-pyusd) - [Pax Dollar (USDP)](https://support.paxos.com/articles/3639591263-pax-dollar-usdp) - [BUSD](https://support.paxos.com/articles/4168421193-busd) ## Depositing, withdrawing or converting funds and digital assets ## Depositing, withdrawing or converting funds and digital assets ### Crypto Withdrawals - [Crypto Withdrawal Fees](https://support.paxos.com/articles/3504213858-crypto-withdrawal-fees) - [How to Withdraw Digital Assets (Crypto)](https://support.paxos.com/articles/6313552741-how-to-withdraw-digital-assets-crypto) ### Fiat Withdrawals - [USD Fiat Deposit & Withdrawal Fees](https://support.paxos.com/articles/6858823733-usd-fiat-deposit-withdrawal-fees) - [Retrieving Intermediary Bank Information](https://support.paxos.com/articles/1385511619-retrieving-intermediary-bank-information) - [How to Submit a USD Fiat Withdrawal to a Bank Account](https://support.paxos.com/articles/7442970352-how-to-submit-a-usd-fiat-withdrawal-to-a-bank-account) ### Fiat Deposits - [Where is my USD Deposit?](https://support.paxos.com/articles/3199849171-where-is-my-usd-deposit) - [How do I find my Account Identifier?](https://support.paxos.com/articles/3941308841-how-do-i-find-my-account-identifier) - [How to Fund your Account (CUBIX Deposit)](https://support.paxos.com/articles/1383718551-how-to-fund-your-account-cubix-deposit) - [How to Fund Your Account With USD Wires](https://support.paxos.com/articles/3639277541-how-to-fund-your-account-with-usd-wires) ### Crypto Deposits - [How to Fund Your Dashboard Account with Digital (Crypto) Assets](https://support.paxos.com/articles/7320780626-how-to-fund-your-dashboard-account-with-digital-crypto-assets) ### Travel Rule - [What is Travel Rule Universal Solution Technology ("TRUST")?](https://support.paxos.com/articles/4897246386-what-is-travel-rule-universal-solution-technology-trust) ### Conversions (USD <> Stablecoins) - [USDC Convert FAQ](https://support.paxos.com/articles/3615829174-usdc-convert-faq) - [Paxos Stablecoin Processing Times & Limits](https://support.paxos.com/articles/6157930592-paxos-stablecoin-processing-times-limits) - [How to obtain Stablecoins with USD](https://support.paxos.com/articles/3544862388-how-to-obtain-stablecoins-with-usd) ## Integration and Development ## Compliance and Identity Management ## Account Management and Access ## Payments and Asset Management ## Opening or managing an account ### SSO - [How do I set up SSO for my account?](https://support.paxos.com/articles/3744353160-how-do-i-set-up-sso-for-my-account) - [SSO Troubleshooting Guide](https://support.paxos.com/articles/6363944014-sso-troubleshooting-guide) ### Passkeys - [Why am I getting incorrect PIN errors?](https://support.paxos.com/articles/2539514120-why-am-i-getting-incorrect-pin-errors) - [General Passkey FAQ - Using Passkeys with Paxos Dashboard](https://support.paxos.com/articles/1803610872-general-passkey-faq-using-passkeys-with-paxos-dashboard) - [Can Passkeys be shared on multiple devices?](https://support.paxos.com/articles/9588253598-can-passkeys-be-shared-on-multiple-devices) - [What are Passkeys?](https://support.paxos.com/articles/7985253109-what-are-passkeys) - [Are my passkeys compromised if my Password Manager is compromised?](https://support.paxos.com/articles/8259481197-are-my-passkeys-compromised-if-my-password-manager-is-compromised) - [Why did Paxos invest in Passkeys?](https://support.paxos.com/articles/2313205435-why-did-paxos-invest-in-passkeys) - [What do I need to set up Passkeys for my account?](https://support.paxos.com/articles/9346015827-what-do-i-need-to-set-up-passkeys-for-my-account) ### Onboarding - [Linking Multiple Entities to your Organization](https://support.paxos.com/articles/3966827464-linking-multiple-entities-to-your-organization) - [Paxos Crypto Brokerage - Onboarding](https://support.paxos.com/articles/1013562821-paxos-crypto-brokerage-onboarding) - [Support Ticket Guidelines](https://support.paxos.com/articles/1161953727-support-ticket-guidelines) - [What countries, territories, and states are you available in?](https://support.paxos.com/articles/3237579312-what-countries-territories-and-states-are-you-available-in) - [Prohibited Businesses](https://support.paxos.com/articles/4899898176-prohibited-businesses) - [How to complete the Institutional Onboarding form](https://support.paxos.com/articles/3023447299-how-to-complete-the-institutional-onboarding-form) - [Why didn't I receive a Paxos account verification email?](https://support.paxos.com/articles/3339013299-why-didn-t-i-receive-a-paxos-account-verification-email) - [Creating a Paxos Institutional Account](https://support.paxos.com/articles/2592503900-creating-a-paxos-institutional-account) - [Supported Cryptocurrencies](https://support.paxos.com/articles/4589835027-supported-cryptocurrencies) ### Managing My Account - [Managing Your Account Profiles](https://support.paxos.com/articles/3968739783-managing-your-account-profiles) - [Managing Saved Wallet Addresses](https://support.paxos.com/articles/5214785377-managing-saved-wallet-addresses) ### Account Access - [How do I change my account details?](https://support.paxos.com/articles/8411289765-how-do-i-change-my-account-details) - [How can I update my Institution's name?](https://support.paxos.com/articles/7836952692-how-can-i-update-my-institution-s-name) ### Reporting - [Viewing Your Account Activity](https://support.paxos.com/articles/8314411710-viewing-your-account-activity) ## Migrating from Wallet UI to Paxos Dashboard ### Migration from Wallet UI to Paxos Dashboard - [How do I access my Wallet UI transaction history from the Paxos Dashboard?](https://support.paxos.com/articles/3852658037-how-do-i-access-my-wallet-ui-transaction-history-from-the-paxos-dashboard) - [Am I eligible to Migrate from Wallet UI to Paxos Dashboard?](https://support.paxos.com/articles/1472905254-am-i-eligible-to-migrate-from-wallet-ui-to-paxos-dashboard) ## Minting or redeeming Paxos tokens ## Paxos News ### Announcements - [Paxos Scheduled Maintenance 2026](https://support.paxos.com/articles/9167639954-paxos-scheduled-maintenance-2026) - [Ethereum "Fusaka" upgrade on December 3, 2025](https://support.paxos.com/articles/8812797026-ethereum-fusaka-upgrade-on-december-3-2025) - [Paxos Sandbox migration to Bitcoin Testnet4](https://support.paxos.com/articles/7421303369-paxos-sandbox-migration-to-bitcoin-testnet4) - [Paxos no longer supports CBIT, Migrate to CUBIX Today!](https://support.paxos.com/articles/6923447485-paxos-no-longer-supports-cbit-migrate-to-cubix-today) - [Bitcoin Cash network upgrade on May 2026](https://support.paxos.com/articles/7549510230-bitcoin-cash-network-upgrade-on-may-2026) ## INTERNAL